HERE TO HELP

A smooth start.
A little help when you need it.

Contact info@pixelarisgroup.com for setup questions or technical support. Include your store domain and a description of the issue. Never send passwords, API keys or customer payment details.

Set up your first subscription

  1. In Products & plans, select products, variants, collections or product tags. Choose a replenishment period, delivery options and any subscription discount.
  2. In Settings, copy the subscription management link. Add it to a visible header or footer menu in your Shopify theme, then select Verify link.
  3. In your Shopify theme editor, add the Replenva subscription block to a product template, or enable the Replenva automatic app embed. Save the theme.
  4. Publish the plan. Check an eligible product, choose a delivery option and review the purchase terms at checkout.

Enable replenishment reminders

Add your business postal address in Your brand and create a template in Email studio. In Settings, choose that template and configure Pixelaris delivery, your own Resend account or your Klaviyo connection. Reminders require current email marketing consent and stop when a customer unsubscribes.

Use an existing Klaviyo template

Connect a private API key and template ID in Settings. Configure a Klaviyo flow triggered by the “Replenva Replenishment Due” metric, using the selected template. Your Klaviyo account controls that flow’s sending settings. Replenva checks that a live marketing flow uses your selected template before passing reminder events to Klaviyo. An accepted event is not a delivery confirmation; check delivery in Klaviyo.

Manage or cancel a purchase subscription

Open the subscription management link in the store’s header or footer. Sign into the same customer account used for the purchase. You can review your subscriptions and cancel from the portal. Contact the store if you need help with an order, refund or delivery.

Unsubscribing from marketing emails does not cancel a recurring purchase. Cancelling a recurring purchase does not automatically change your marketing preference.

Why a subscription option may be hidden

Check that the plan is published, the selected product or variant is eligible, the theme block or embed is enabled, and the cancellation link is visible. Shopify’s subscription checkout requirements, payment gateway and product availability also apply.

About Pixelaris

Pixelaris S.L. · CIF B21739354
Carrer Penyagolosa, Nº8, Pl5, PrtaD
12540 Vila-real, Castellón, Spain.